Frequently Asked Questions

We understand you may have questions about our products and services. That's why we've created an FAQ to give you quick and easy access to answers. Shipping, returns, product details, warranties: our FAQ answers all your questions about your shopping experience with us.

1. Is your jewelry waterproof?

Yes. All our jewelry is water-resistant and designed to withstand water, perspiration, and daily humidity.

2. Do your jewels blacken or tarnish?

No. Our jewelry does not tarnish thanks to its high-end finish and a protective treatment that preserves its shine over time.

3. What materials do you use?

All our pieces are crafted from premium stainless steel, with real gold plating for a luxurious, comfortable, and durable finish.

4. Where can I buy your jewelry?

You can order online via our website:

www.labijouteriepartrinity.ca

Or visit us in-store:

📍 Port-au-Prince, Haiti

📍 Jacmel, Haiti

5. What is the delivery time?

Delivery times vary depending on your location, but most orders are delivered within 2 to 7 business days.

6. Damage, Issues & Non-Returnable Items

We encourage you to inspect your order upon receipt. If an item is defective, damaged, or if you have received the wrong product, please contact us immediately so we can assess the situation and offer a solution.

Certain categories of items cannot be returned, including:
- Earrings (for hygiene reasons)
- Sale items
- Gift cards
- Custom or personalized items

If you have any questions about a specific item, please do not hesitate to contact us.

Didn't find what you were looking for? Feel free to contact us at any time!